Eligibility for Refunds and Returns

Refunds and returns are accepted under the following conditions:
• The item or service purchased is defective, damaged, or not as described.
• The refund or return request is made within 14 days from the date of purchase.
• The product is in its original condition, with all packaging and tags intact (if applicable).
Note: Certain items or services are not eligible for returns or refunds, including:
• Services that have already been rendered or are in progress.
• Change of mind.

Refund Process

To request a refund, please follow these steps:
1. Contact Us: Email us at futboluxbyft@gmail.com with your order details and the
reason for your request.
2. Provide Proof: Include proof of purchase, such as your order number or receipt.
3. Return the Item: If applicable, return the item as instructed by our team.
Once your request is reviewed and deemed eligible, we will process your refund within 7-10
business days.
Note: Refunds will be issued to the original payment method used at the time of purchase. Any
applicable transaction fees may be deducted from the refund amount.

Return Process

To initiate a return, please follow these steps:
1. Contact Us: Email us at futboluxbyft@gmail.com with your return request and relevant
details.
2. Ship the Product: Send the product to the return address provided by our team.
3. Secure Packaging: Ensure the product is securely packaged to prevent any damage
during transit.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of
your return request.

Exchanges

We offer exchanges for items that are defective or damaged. To request an exchange:
1. Follow the steps outlined in the Return Process section.
2. Once your exchange request is approved, we will ship a replacement product at no
additional cost.

Exceptions

Refunds, returns, or exchanges may not be granted in the following cases:
• Improper use, mishandling, or damage caused by the customer.
• Delays caused by third-party services, such as shipping carriers.

Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please
contact us at futboluxbyft@gmail.com.